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We want you to be happy with your purchase with us. By asking all questions before your purchase, we can help you to be sure that the item you are purchasing is the right one for you. However, because we work as a discount buying service, and strive to provide the lowest prices available for our customers, in most cases our items are final sales only. In many cases a gown is a custom made item, and manufacturers will not accept returns, although manufacturer warranties will apply. In some cases, items may be exchangeable for other merchandise, however this is not always the case. Be sure to see our Exchange Policy below for more information for the item you are purchasing, and contact us before you place your order if you have other questions. Also, be sure to note that our Resale Gowns have a different return policy than our other items, so please review that policy separately. Please be sure to review the following carefully as you purchase through us, and be sure to ask if you have any questions:
Customer Service Policy and Procedures: We want to you to be happy with your purchase through us. Please review our policies and shipping information so you know what to expect from us with regard to your purchase. In most cases, in order to provide such exceptional discounts on our merchandise, sales are Special Orders and therefore final sales and not returnable or exchangeable--be sure to see the return policy on the page of the item you are purchasing for more specific information for that product. Please choose carefully, and be sure to ask all questions before placing your order. If you have a problem, please let us know--we always do our best to accommodate you if a return or exchange is necessary. Exchangeable Items: Some, but not all, items may be exchangeable with a 20% restocking fee plus shipping charges incurred. This does not include custom ordered gowns. Please check with us before ordering if you are concerned as to whether or not your item may be exchanged. Requests for exchanges must be reported within three (3) days of receipt. You must contact us for a return authorization before you return your item to us. Returned items without a return authorization number may be returned to you at your expense. An exchange will then be authorized and new product issued either (a) upon return receipt of the original item; or (b) new item may be purchased & paid for, and shipped immediately and original item will be refunded upon return receipt. All returned merchandise is subject to inspection and must be in like-new condition, in original packaging. Returned goods are exchangeable only, no cash refunds. Refund of original purchase will occur upon return receipt of item. After seven (7) days no exchanges will be accepted. Damaged Items: All damaged items, whether by manufacturer defect or shipping damage, must be reported within three (3) days of receipt. A return will then be authorized and replacement product issued. Refund of original purchase will occur upon return receipt of damaged item. All returns must be reported and authorized within seven (7) days of receipt. After seven (7) days no returns will be accepted. Custom Orders: Custom orders, such as personalized and/or engraved items, veils, headpieces and/or custom dyed shoes are not returnable or exchangeable, except for shipping damage and/or manufacturer defect. Clearance & Sale Items: Clearance and sale items are final sales and are not exchangeable or returnable. Availability is not guaranteed and you will be contacted if the item you purchased is no longer available. In some cases items may have minor flaws or irregularities and may be available in limited quantities and/or sizes. Please see item descriptions for more details. Engraving & Personalization Policies: If an item is able to be personalized, there will be an item on the option list. If the personalization option is not listed, it is not available. If font choices are not listed, font will be as shown in the sample.
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